relation: http://eprints.imtlucca.it/2567/ title: Service-level agreements for service-oriented computing creator: Clark, Allan creator: Gilmore, Stephen creator: Tribastone, Mirco subject: QA75 Electronic computers. Computer science description: Service-oriented computing is dynamic. There may be many possible service instances available for binding, leading to uncertainty about where service requests will execute. We present a novel Markovian process calculus which allows the formal expression of uncertainty about binding as found in service-oriented computing. We show how to compute meaningful quantitative information about the quality of service provided in such a setting. These numerical results can be used to allow the expression of accurate service-level agreements about service-oriented computing. publisher: Springer date: 2009 type: Book Section type: PeerReviewed identifier: Clark, Allan and Gilmore, Stephen and Tribastone, Mirco Service-level agreements for service-oriented computing. In: Recent Trends in Algebraic Development Techniques. Lecture Notes in Computer Science (5486). Springer, pp. 21-36. ISBN 978-3-642-03429-9 (2009) relation: http://dx.doi.org/10.1007/978-3-642-03429-9_3 relation: 10.1007/978-3-642-03429-9_3