TY - CHAP EP - 36 T2 - Recent Trends in Algebraic Development Techniques N1 - 19th International Workshop, WADT 2008, Pisa, Italy, June 13-16, 2008, Revised Selected Papers ID - eprints2567 UR - http://dx.doi.org/10.1007/978-3-642-03429-9_3 Y1 - 2009/// TI - Service-level agreements for service-oriented computing AV - none N2 - Service-oriented computing is dynamic. There may be many possible service instances available for binding, leading to uncertainty about where service requests will execute. We present a novel Markovian process calculus which allows the formal expression of uncertainty about binding as found in service-oriented computing. We show how to compute meaningful quantitative information about the quality of service provided in such a setting. These numerical results can be used to allow the expression of accurate service-level agreements about service-oriented computing. T3 - Lecture Notes in Computer Science SP - 21 SN - 978-3-642-03429-9 PB - Springer A1 - Clark, Allan A1 - Gilmore, Stephen A1 - Tribastone, Mirco ER -