De Nicola, Rocco and Duong, Tan and Inverso, Omar and Trubiani, Catia AErlang at Work. In: SOFSEM 2017: Theory and Practice of Computer Science. International Conference on Current Trends in Theory and Practice of Informatics. Lecture Notes in Computer Science, 10139 . Springer, pp. 485-497. ISBN 978-3-319-51963-0 (2017)